Responsibilities:
● Flexible to accommodate urgent customer needs over weekends and public holidays.
● Perform tasks such as issues, deploying products, collecting artefacts for debugging.
● Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes.
● Documenting all support issue details while supporting customers to ensure details are available for all relevant parties.
● Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team.
● Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information.
● Report customer use cases, requirements, enhancement requests, and recommend fixes.
● Practice the ‘give and take’ model of knowledge and experience exchange by sharing information to the team.
● Constantly improving job skills through participation in product, technology, and customer service training as it is made available.
● Participate in improving processes, communication, systems, etc.
Qualifications:
Demonstrated Required Skills and Abilities:
● Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience.
● Able to communicate in English (written).
● Programming & debugging:
○ For Mac, Windows, Linux, iOS, or Android
○ Using one or more of C, C++, Objective-C, C#, Swift, Java, JavaScript
○ In Xcode, Visual Studio, Android Studio, or Eclipse
● Ability to troubleshoot system issues.
● Fundamental understanding of computer architecture and low-level details of the
programming languages used by the products you are supporting.
● Interest and experience in security a great advantage.
● Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex.
● Strong customer service skills – ability to work with customers in a manner that is
professional, compassionate, and effective.
● Ability to synthesize and clearly communicate complex technical issues to technical
and non-technical audiences at all levels, both internally and externally.
● Onsite experience.
Additional Information:
● Office Hours: Monday - Friday (9am - 6pm)
● Smart Casual Fridays
● Salary is negotiable depending on experience
● Welfare
● Social Security
● Health insurance
● Incentive
● Bonus
● Holidays
Job Type: Full-time
Salary: ฿25,000.00 - ฿30,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's Degree (Preferred)
Language:
- English (Required)
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