Do you understand the changing way in which our customers want to engage with us? At Mitre 10, we pride ourselves on customer service and ensuring all of our customers have a great shopping experience. We are looking for a dynamic leader who can ensure our team members and specialists want to deliver exceptional service to Every Customer Every Time.
Reporting directly to the Customer Experience Manager you will be a key member of the store leadership team in a department where customers want to be inspired and enlist the expertise of our team in their purchase. This will involve leading, training and inspiring our team our Showrooms (Bathrooms and Kitchens) and Seasonal (BBQ, Heating/Cooling and Outdoor Furniture) Departments to bring the world renowned Mitre 10 service to our new store in the Silverdale area. If you have had the previous job title of Retail Leader, Zone Leader, Department Leader, Team Leader etc. we want to hear from you.
Our ideal applicant:
- Minimum 2-3 years previous experience leading a team in a retail environment; big box retail experience would be advantageous.
- Leadership and mentoring skills
- Decision making capability in a deadline driven environment
- Strong multi-tasking ability
- Ability to pro-actively work on own initiative
-
Display our 4 values:
- One Team - Strong interpersonal skills with ability to effectively communicate with and support teams across the store.
- Striving for Excellence - Adaptability that will enable you to problem solve on the fly and the organization to be able to manage workload.
- Customer Obsessed – Your skillset will enable you to meet customer needs whilst anticipating their wants, therefore exceeding expectations.
- Honest and Fair – Display good work ethic with high level of integrity.
All about the new Mitre 10 MEGA Silverdale:
This is your chance to be a part of a BRAND-NEW Mitre 10 MEGA store opening in Silverdale this 2023!
Mitre 10 Silverdale intends to not only be a world-class retail store, but it will be a full-range store with over 40,000 items of stock available, with electronic pricing as well charging ports available for EV vehicles. The range would include everything you need from your workshop supplies to homeware.
We're known for having deep roots in the community and supports a variety of schools, clubs, charities, and not-for-profit organizations. The Silverdale store will be an integral part of the community and consistently on the lookout for schools, clubs, and charities to support and add value for.
Our House – where we are the best we can be in serving our customers:
As the biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.
As a Kiwi owned business partnering with some of New Zealand’s best-known brands, we are uniquely placed to retain the special, local family feel of a small business, with the support of national networks, infrastructure, systems, and training.
Since Riviera Hardware Holdings inception in 2009, where we started out with a small local Mitre 10 store in Warkworth, we have grown to be the largest group of stores within the Mitre 10 national network. We are proud to offer our customers a shopping experience like no other in New Zealand’s largest hardware retail store; Mitre 10 MEGA Albany as well as New Lynn, Warkworth, Whangaparoa and Silverdale, boast Columbus Coffee shops. We also have a Distribution Centre and own our own Frame and Truss Manufacturing Plant.
Discover why you should connect with us and become a part of our talented team:
Our mission at Riviera Hardware Holdings is to be the Destination of Choice for our Customers, the Partner of Choice for our Partnerships and Employer of Choice for our Team.
We have an obsession for raising the bar on what people think a retail experience should be. More Innovative. More Sustainable. More Digital. More Fun.
As part of your valuable contribution, you will be rewarded with:
- Competitive remuneration,
- Ongoing professional development opportunities,
- The support and training you need to achieve your ambitions.
In return we offer a workplace environment that is positive and supportive.
Please note:
All employment offers are subject to background checks including References and Ministry of Justice Checks and applicants need to be able to fulfil the inherent requirements of the role including have the right to work in New Zealand.
What’s next?
If you are solutions focused and want to talk about what we can do for your career and the part you can play in our team, then the next step is to follow this link below for details and register your interest. Working Together. Chasing Great
Permanent (Full time)
Job no: X65-CXL15052023
Location: Mitre 10 MEGA Silverdale
Closing Date: Wednesday, 14 June 2023
