- Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- To exceed customers' expectations in terms of customer service and accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Report on customer feedback and complete call logs and reports.
Job Type: Full-time
Salary: RM4,800.00 - RM4,900.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Required)
- English (Required)
Ability to Commute:
- Kelana Jaya (Required)
Ability to Relocate:
- Kelana Jaya: Relocate before starting work (Required)
Expected Start Date: 11/16/2023
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